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Retail Security Specialist - San Francisco - Market St.

We are looking for a friendly and attentive Retail Security Specialist to greet, welcome and to interact with customers and their pets as they enter and leave the parking lot and the store in our Market Street (San Francisco) location. The Retail Security Specialist is responsible for monitoring the parking lot to insure that spaces are only being used by PFE store customers; maintaining the cleanliness of the parking lot and the exterior of the building that faces the lot; offering carry out assistance to PFE customers, as well as offering (to those arriving) and returning shopping carts after customers load their purchases into their cars.

The Retail Security Specialist will also be responsible for monitoring the sales floor for signs of theft and other dishonest activity; escort anyone posing a threat to the store or its employees out of the building; maintain a safe environment by calling out issues to store management, and respond to safety issues as they arise.


What you’ll do:

  • Greet and direct customers into the store to make them feel safe and welcome.
  • Field customer questions and provide info as requested with a positive attitude.
  • Monitor cars as they enter and leave the parking lot. Insure that only PFE customers are using lot only during the times they are in the store. Re-direct non-PFE customer cars out of the lot.
  • Get management involved when owners refuse to comply.
  • Insure safety and security in the lot. Partner with management quickly should safety concerns arise.
  • Assist customers by carrying product weighing up to 50 pounds into and out of the store. Lift and place in cars/trucks as needed.
  • Perform maintenance chores around the facility including, but not limited to sweeping, garbage collection, cleaning windows, sanitizing artificial lawn, maintaining poo bag station, and more. Involves use of broom and other cleaning implements along with some commercial cleaning products.
  • Learn basics about the store and products it sells. Information includes but is not limited to - SF store locations, classifications of products sold, services such as VIP and anesthetic-free dental clinics, store hours.
  • Periodically attend monthly store meetings (not a monthly requirement).
  • Understand and follow safety and accident reporting requirements.

What you’ll need:

  • A passion for pets and people
  • A warm and welcoming personality 
  • Retail and/or pet experience a plus 
  • Ability to work evenings and weekends regularly 
  • Ability to regularly lift and carry up to 50 lbs.

What you’ll love:

  • Managers who care about your passion and development
  • A generous employee discount
  • Competitive vacation, holiday and sick pay
  • Health insurance, 401k match, profit sharing, and other great benefits—even pet insurance!
  • Community volunteer opportunities

About the Company

One of Business Insider Magazine’s “25 companies that are revolutionizing retail,” we at Pet Food Express pride ourselves on offering high quality, innovative, and unique pet foods and products. Since 1986, our commitment to purpose over profits has driven our decades long history of continuously strong growth. But don’t take our word for it: in addition to our national industry awards, you’ll find us and our founders on lists like the National Retail Federation’s “People Changing Retail’s Future” (‘15) and “Top Bay Area Workplaces” (7 years running).

You love pets, so do we.  Join us.

Pet Food Express is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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