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Receptionist/Admin Assistant

Pet Food Express is a seeking an enthusiastic and well-organized Receptionist to support our corporate office and juggle a wide range of administrative duties seamlessly. Reporting to the HR Director, the Receptionist is the face of the Pet Food Express (PFE) office for our employees, candidates, and visitors. The Receptionist is also the face of the PFE office for incoming calls; you’ll make a lot of first impressions every single day. The ideal candidate will be welcoming, service-oriented, professional, and great with all our office dogs! 

What you’ll do:

  • Manage all incoming phone calls; redirect  calls and/or take messages while understanding internal/external customer needs and act as the gatekeeper when appropriate
  • Welcome office visitors by providing the PFE signature customer service
  • Coordinate, manage and track conference rooms; prepare rooms for meetings  and ensure rooms are used appropriately
  • Perform hospitality duties; Assure meetings are set up appropriately, including beverage and meal orders (e.g., manager meetings, new hire training, visitor meetings, and office events)
  • Prepare packages for shipment, arrange shipment via FedEx or as directed by staff, and direct incoming packages
  • Assist with miscellaneous administrative tasks to support executive management.
  • Assist with BART/Amtrak pick-ups/drop-offs of visitors 

What you'll bring:

  • Minimum 2-3 years of in an administrative or customer service role
  • Strong phone, email, and interpersonal communication skills
  • Commitment to extraordinary customer service, hospitality, and confidentiality of information
  • Ability to take initiative, be a self-starter, and maintain grace under a fast-paced environment
  • Multi-tasking, sense of urgency, attention-to-detail, and problem-solving skills
  • Proficient in Microsoft Office, especially using Microsoft Outlook to manage conference room bookings
  • Valid Driver’s license and clean driving record

What you’ll love:

  • A generous employee discount
  • Competitive sick, holiday, and vacation pay
  • Health insurance, 401k match, profit sharing, and other great benefits—even pet insurance!
  • Dog-friendly office with on-site dog park

About the Company

One of Business Insider Magazine’s “25 companies that are revolutionizing retail,” we at Pet Food Express pride ourselves on offering high quality, innovative, and unique pet foods and products. Since 1986, our commitment to purpose over profits has driven our decades long history of continuously strong growth. But don’t take our word for it: in addition to our national industry awards, you’ll find us and our founders on lists like the National Retail Federation’s “People Changing Retail’s Future” (‘15) and “Top Bay Area Workplaces” (7 years running).

You love pets, so do we.  Join us.

Pet Food Express is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 


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