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Lead Sales Associate - Saratoga

About the Company
One of Business Insider magazine’s “25 companies that are revolutionizing retail,” we at Pet Food Express pride ourselves on offering high quality, innovative, and unique pet foods and products. Since 1986, our commitment to purpose over profits has driven our decades long history of continuous strong growth. But don’t take our word for it: in addition to our national industry awards, you’ll find us and our founders on lists like “Top Bay Area Workplaces” (6 years running) and the National Retail Federation’s “People Changing Retail’s Future” (‘15). 

If you share our vision, reach out to us—we’d love to hear from you.

Job Summary
We’re looking for a driven and enthusiastic Lead Sales Associate. Working under the Store Manager, this individual leads by example to make sure everything in our award-winning store runs smoothly. No specific education or pet-related retail experience is necessary (we provide extensive training), but retail and pet-related experience is always a plus and candidates should be able to demonstrate leadership experience.

Essential Lead Sales Associate Job Functions

  • Provide the signature PFE customer service our customers rave about (check out our Yelp reviews!). 
  • Conduct sales associate training, making sure to stay up to date on new products and services. 
  • Perform store-related duties such as customer check-outs, register close-out and stock maintenance. 
  • Attend regular Lead Associate meetings at our corporate headquarters.

Lead Sales Associate Personal Characteristics

  • An empathetic listener who pays attention to customers and works collaboratively to find solutions to their pet problems. 
  • A quantitative thinker who can manage for specific sales outcomes.
  • A supportive team manager who leads by example.
  • A pet lover who sincerely shares our passion for quality, pets and community service.

Lead Sales Associate Qualifications

  • Ability to work evenings and weekends regularly.
  • Reliable transportation to and from our Oakland, CA corporate

We provide medical, dental, and vision insurance, with a modest co-payment, after 30 days of employment. Two weeks of vacation, five days sick leave, and four holiday days per year are accrued on a pro-rate basis per hour worked (based on a 40 hr work week). We have a Profit Sharing and 401(k) Retirement Savings Plan that you are eligible for after one year of full-time service. Employees and their immediate family members will also receive very generous discounts.

Pet Food Express is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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